At Grey & Wild we are sure you will love your purchase, but we know that online shopping can be a little difficult at times, so we endeavour to make your shopping experience as easy as possible.
We want you to be 100% happy with your purchase. If you change your mind about an item purchased, it does not fit or you simply wish to return it, you are welcome to do so for an exchange or alternatively if we cannot find that something that suits, a store credit will be arranged. The store credit needs to be used within a 12 month period. All returns must meet certain criteria from Grey + Wild. The conditions applying to returns or exchanges are as follows:
1. All returns must be unused (never worn, tried on is acceptable) and in their original condition and with tags (including all original protective packaging). Shoes must be in the original box and cannot have been worn outside.
2. All items must meet the return/exchange criteria and if items look to have been worn or have not been returned in original packaged condition, the return or exchange will be at the discretion of Grey + Wild management.
3. Sale item purchases are final, however we are happy for sizes to be exchanged if they are available. However in some cases exchanges are not available during clearance sales. Please read sale details clearly. In some cases, if the correct size is unavailable, we are happy to exchange for an alternative style or issue a credit note. Please choose wisely to avoid disappointment.
4. Swimwear must have the hygiene strip in tact or un-tampered with if it is to be returned. There are no exceptions on this. Due to hygiene risks, all hat sales are final and are not able to be returned or exchanged so please size wisely or contact us for assistance before purchasing to avoid disappointment.
5. Rainwear such as rain boots are only covered by a 30 day policy due to the conditions that vary with wear.
6. You must complete your return within 14 days of the date of your order. You are responsible for arranging the return and all related costs.
7. All exchanges are subject to an additional courier fee to have the correct sizes sent back out to you. Please note that we are available by phone and email to advise on sizes prior to purchase at all times.
8. Should an order be placed and the customer requires it to be cancelled prior to sending, this will be only at the discretion of Grey + Wild. The order will only be refunded less the fees charged to us from the payment and website merchants. This is deemed a re-stocking fee.
Any faulty goods as under the Consumer Guarantees Act can be returned for a full refund for full priced items. All other returns are subject to receive an exchange or credit note. Return postage is at the expense of the consumer.
Please note that any goods that are exposed to the elements such as rain gear, rain boots & swimming items are not under the same time warranty. Any faults need to be brought to us within 28 days of purchase & are subjective to approval from manufacturer.
Grey + Wild reserves the right to reject returns outside the 14 day return period, or items which are returned that are not in their original condition and/or packaging.